I really love how you laid this out for them. Respectful, but firm. Clearly made them realize the participants play a primary role in the outcome. I am flagging this for future reference! Jo
Thank you so much, Jo. I was nervous when doing it as I thought the firmness and specificity (which were my goals) could come across as abrasive. Fortunately, that was not the case.
Thanks Sharon. What I discovered during our subsequent conversations is that while the initial silence was in reaction to what I said, it lingered because they started to realize how often they brought in external consultants without fully considering what internal work would be needed for success.
Jeff,
I really love how you laid this out for them. Respectful, but firm. Clearly made them realize the participants play a primary role in the outcome. I am flagging this for future reference! Jo
Thank you so much, Jo. I was nervous when doing it as I thought the firmness and specificity (which were my goals) could come across as abrasive. Fortunately, that was not the case.
Spot on Jeff! I am sure they were stunned silent.
Thanks Sharon. What I discovered during our subsequent conversations is that while the initial silence was in reaction to what I said, it lingered because they started to realize how often they brought in external consultants without fully considering what internal work would be needed for success.